Effective Date: March 25, 2025
Last Updated: June 10, 2025

Privacy Policy

Spring Cleaning Express, LLC ("we", "us", or "our") is committed to protecting the personal information of our clients, website visitors, and all individuals who interact with us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information, in compliance with applicable U.S. privacy laws, including the Texas Data Privacy and Security Act (TDPSA) and other relevant federal and state privacy standards.

1. Accountability

Spring Cleaning Express, LLC is responsible for the personal information we collect and manage. Our Privacy Officer ensures compliance with this policy and applicable data protection laws.

If you have any questions or concerns, please contact us:

Privacy Officer

Email: [email protected]
Phone: +1 (832) 643-0741
Address: 3222 Spring Cypress Suite 28, Spring, Texas, 77388, USA

2. What Personal Information We Collect

We may collect the following types of information:

a. Identity Information: Name, date of birth, and emergency contact
b. Contact Information: Email address, phone number, mailing address
c. Payment Information: Credit/debit card details (processed securely by third-party providers)
d. Service Information: Property type, service preferences, cleaning notes, or instructions (with your consent)
e. Digital Information: IP address, device type, browser type, and usage data via cookies or analytics tools

3. Why We Collect Personal Information

We collect and use your personal information for purposes such as:

a. Scheduling and providing cleaning services
b. Processing payments and managing your account
c. Communicating updates, confirmations, and reminders
d. Sending promotions or service updates (with your consent)
e. Improving our services, website, and customer experience
f. Meeting legal or regulatory requirements

4. Consent

We obtain your consent before collecting, using, or disclosing your personal information, except where permitted or required by law. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.

5. Limiting Collection and Use

We only collect personal information necessary for the purposes outlined above and will not use or disclose it for other purposes without your consent.

6. Disclosure of Your Information

We may share your information with:

a. Authorized employees and contractors to deliver cleaning services
b. Payment processors and software platforms we use to manage bookings
c. Government authorities, if required by law
d. Emergency services, if necessary for safety or health reasons

We do not sell or rent your personal information.

7. Retention and Safeguarding of Personal Information

We retain personal information only as long as necessary to fulfill the purposes identified and to comply with legal obligations.

We use appropriate physical, technical, and administrative safeguards to protect your data, including:

a. Secure payment processing
b. Restricted access to personal information
c. Encrypted communication where applicable

8. Access and Correction

You have the right to:

a. Access your personal information
b. Request corrections if it is inaccurate or incomplete
c. Withdraw consent to the use or disclosure of your information (subject to legal limitations)

To make a request, please contact our Privacy Officer.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and gather analytics. You can disable cookies through your browser settings, though some site functions may be limited.

10. Third-Party Services

We may use or link to third-party services (e.g., payment processors, scheduling tools). These third parties have their own privacy policies, and we are not responsible for their practices.

11. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13 without parental or guardian consent.

12. Policy Updates

We may update this Privacy Policy from time to time. The most recent version will always be available on our website, with the effective date noted at the top.

13. Contact Us

If you have any questions, requests, or complaints regarding your privacy or this policy, please contact:

Privacy Officer

Spring Cleaning Express, LLC
Email: [email protected]
Phone: +1 (832) 643-0741
Address: 3222 Spring Cypress Suite 28, Spring, Texas, 77388, USA